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Paulinus Lambert Subiantoro

IT Support / Web Developer / Administration / Warehouse / Manufacturing QC

Bekasi, Indonesia

lambertpaulinus@gmail.com|+62 813-1570-3884

linkedin.com/in/paulinuslambert|github.com/lambert18

Summary

Multidisciplinary professional with experience across IT, web development, administration, warehouse operations, and manufacturing quality control.

IT Leader and Operations Specialist with over 2.5 years of experience driving IT infrastructure, automating workflows, and leading technical support across multi-site environments. Proven expertise in aligning IT operations with business objectives through the development of web-based monitoring tools, enterprise asset management, and standardized SOPs. Adept at managing cross-functional technical projects, optimizing network performance, and ensuring maximum operational uptime for corporate offices, distribution centers, and hundreds of retail stores.

Work Experience

IT Operations Leader

July 2026 — October 2026

PT Tasma Ritelindo Jaya

  • Stepped up as IT Leader within the first month to fill the managerial gap, taking full ownership of IT infrastructure operations and troubleshooting across the corporate office and retail stores.
  • Spearheaded end-to-end IT procurement and asset management strategies, overseeing vendor coordination and technical documentation for enterprise vending machine units.
  • Architected and developed web-based automation tools for email delivery and hardware tracking, significantly reducing manual administrative workflows and improving reporting accuracy.
  • Formulated and enforced IT governance and standard operating procedures (SOPs) for enterprise asset naming conventions, user access management, and store configurations.
  • Led coordination with external IT vendors and internal cross-functional teams to ensure seamless technology rollouts and maintenance across multiple sites.
  • Managed the IT infrastructure setup and system deployment for new store openings, ensuring all hardware, networks, and software were fully operational before launch dates.
  • Evaluated existing IT infrastructure to recommend technology upgrades, implementing stronger network security and data backup protocols across the organization.

IT Support / Operations

November 2023 — May 2026

PT Lancar Wiguna Sejahtera (Lawson)

  • Resolved end-user technical issues across retail stores via a helpdesk ticketing system, conducting routine store visits and maintenance checks to ensure smooth daily operations.
  • Directed comprehensive IT asset management operations, overseeing hardware allocation, inventory control, asset transfers, and necessary administrative procurement documentation.
  • Provided escalated technical support for critical store, office, and distribution center operations, effectively troubleshooting Oracle database anomalies.
  • Configured, prepared, and distributed IT infrastructure and POS equipment for new store openings and special operational events.

Freelance Web Developer

December 2025 — May 2026

PAPILARS

  • Developed a company profile website for Mutiara Teknik Cikarang based on the initial design from a collaborating partner.
  • Improved UI layout, page structure, responsive behavior, and visual consistency across desktop and mobile devices.
  • Translated design concepts into a functional, maintainable, and user-friendly website implementation.

Staff DC Dry — Checking Helper

January 2023 — April 2023

PT Lion Super Indo

  • Inspected goods before dispatch to stores to support accurate and reliable deliveries.
  • Checked incoming goods from suppliers against receiving requirements.
  • Monitored stored items and helped maintain orderly warehouse placement.
  • Measured and weighed goods to verify item data before storage or distribution.

Resident Administration

October 2018 — July 2019

Lippo Cikarang Tbk

  • Launched an e-census program and guided residents in updating their latest customer data.
  • Communicated maintenance schedules and environmental updates through email broadcasts.
  • Supported the deputy department with presentations, cross-division email coordination, and document filing.

Admin & Finance

March 2018 — July 2018

Baladhika Karya Raharja

  • Coordinated with the sales division and processed commission matters with the team.
  • Helped identify duplicate commission payments and verify transaction data.
  • Checked and uploaded new unit records into the database.

Sales Administration

May 2017 — February 2018

Lippo Cikarang Tbk

  • Checked and uploaded new unit records into the company database.
  • Trained and mentored four new employees in order management procedures.
  • Handled more than 50 customers per day for orders, customer information updates, and special cases.
  • Prepared PPJB documents for customer signing.

QC & Operator Intern

September 2016 — December 2016

Araya Steel Tube Indonesia

  • Performed fine sanding on rust-affected steel components to prepare clean surfaces.
  • Inspected steel products and classified results as OK or NG according to quality requirements.
  • Recorded input and output sample data for production and quality reports.
  • Supported pipe-cutting activities using a grinding machine while following work procedures.

Skills

IT Support & Operations
Hardware troubleshooting, Network support, Helpdesk ticketing, Store / office / DC support, IT asset management, Inventory control & stock opname, Device configuration, New store opening support
Languages & Frameworks
PHP 8, Laravel, JavaScript, TypeScript, React, Blade
Databases & Reporting
Oracle database support, MySQL / MariaDB, SQL querying, PDO / OCI8, Data processing, Excel-based reporting
Frontend
Tailwind CSS, Bootstrap 5, HTML5, CSS3, Vite
Development & Automation
Internal web-based tools, System monitoring, Workflow automation, Responsive web implementation
Documentation & Productivity
Technical documentation, Procurement documentation, Microsoft Workspace, Excel / spreadsheet reporting
Data & Reporting
SQL querying, Data processing, Oracle & MySQL data extraction, Excel-based reporting
Administration & Operations
Administration, Document control, Data entry & reconciliation, Inventory control, Reporting
Tools
Git, VS Code, XAMPP, Postman

Projects

IT Tasma Operation Center

IT store operations dashboard for every PT Tasma Ritelindo Jaya branch — from incident tickets to asset inventory, in one application.

Laravel 12 · PHP 8 · Blade · Tailwind CSS · MariaDB · Vite

PB Service Level Report — 13 DC

Goods-request reporting across 13 distribution centres in a single table, computing delivery service level per DC per date.

PHP · Oracle (OCI8) · Oracle DB Link · SQL

Store EOD Monitoring

Monitors the store End of Day process by matching EOD files arriving on the server against the list of stores that should have sent one.

PHP (OOP) · MySQL / PDO · Filesystem scan · Session cache

Report Sales — Tarikan Harian

Fires the eight Oracle pulls behind the daily sales report in one pass — across two database instances — and writes the result straight to a workbook.

PHP 8 · Oracle OCI8 · Bind variables · IMS + OIS · Excel export

HS — Promo Report Dashboard

Reconciles the daily Hemat Spesial promo total across six systems against one reference figure, and repairs the days that disagree in a single batch.

PHP · Oracle (OCI8) · Oracle DB Link · SQL · HTML/CSS

KI Update Process

An interface for running and monitoring the KI data update process, replacing manual query execution in a database client.

PHP · Oracle · Bootstrap 5 · Font Awesome

Store Closure Management

Records which stores are closed on which date and why — pasted as a list, checked for duplicates while typing, and saved in one submit.

PHP · Oracle (OCI8) · Bootstrap 5 · DataTables · jQuery · SweetAlert2

Checklist Store — IT Semanan

Store checklist and condition monitoring, ported from a static HTML dashboard into a full Laravel application.

Laravel · PHP 8 · Blade · MySQL

Mutiara Teknik Cikarang

Company profile and air-conditioning product catalogue with a full admin CMS and landing pages tuned for local search.

Laravel · PHP 8 · Blade · MySQL · SEO

Education

President University

2017 — 2023

Bachelor of Information Systems — GPA 3.4

VHS Global Mulia

2014 — 2017

Computer & Network Engineering